Problem Category Management

OBJECTIVE

The Problem Category Management option is used to identify problem categories in Call Management.

Example of problem categories: Ceramic / Flooring, Mouldings, etc.

PROCEDURE 

To create a problem category:

1. Enter the required information in the Main Fields tab:

NOTE: Fields followed by the * character are mandatory fields.

NOTE: The Configuration icon is used to define entry options for the Code field.

Field	Description
Code*	Code that identifies the problem category. NOTE: This code will be used to identify the type of problems raised by the customer in Call Management.
French Description	French description that identifies the problem category.
English Description	English description that identifies the problem category.

1. Click Save.

See also:

Call Management

 

See Also

• For more information regarding the web version of this maestro* option, refer to the help page Problem Category Management